Returns

The customer has 30 calendar days from the date of receipt of the goods to return it without giving any reason.

An exemplary withdrawal form can be found (here) . The statement can be sent, for example, by e-mail to the address contact@peppeshoes.com, with "Return" in the subject line.

The Customer is obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date on which he withdrew from the Sales Agreement. The returned goods should be in the same condition in which they were delivered to the customer. The Goods may not be destroyed, damaged or bear traces of use reducing the value of the Goods.

PEPPESHOES
Cholerzyn 467,
32-060, Poland

Refunds

The money will be refunded within 14 days from the date of receipt of the returned goods.

Returning Shipping

If the customer took advantage of free shipping, the cost of returning the shipment is covered by the customer.

Contact Us

If you have additional questions, please contact us by email: contact@peppeshoes.com.

Complaint

The Customer may inform the Seller about the willingness to submit a complaint in any form, for example by email, by sending a statement to the address contact@peppeshoes.com in the subject of the message, please enter the word "Complaint". The complaint should include: the date of submission of the complaint, description of the Goods, date of delivery of the Goods, a detailed description of the defect, the date of finding the defect and presenting the customers request.

The goods under complaint along with the printed statement should be sent to the following address:

PEPPESHOES
Cholerzyn 467,
32-060, Poland

Complaints about goods will be considered within 14 calendar days from the date of filing the complaint. The customer will be informed about the method of considering the complaint by e-mail.

PEPPE SHOES sp. z o. o.
Cholerzyn 467,
32-060, Poland

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